I have found that the particular tastes, expectations, desires and demands of the “non-coffee drinker”, in regards to drinking the drink that they do not drink, to be fascinating. On a regular basis, I am called upon to prepare a beverage for the person who introduces themselves by saying “I normally don’t drink coffee. What would you recommend?” Others who might more accurately describe themselves as “infrequent coffee drinkers” have done so just enough times to acquire a taste for something that almost tastes like coffee, but as little as possible; still others desire the taste, but none of the other things that go with it (caffeine, sugar, fat, etc.) As a coffee drinker and server I am called upon to step out of myself and imagine what it would be like to (apparently) not like coffee very much, but perhaps just a little.
This is no small challenge, but it could easily have been a bigger one. Some grateful visitors from the midwest recently expressed, with some emotion, their relief at being served coffee “by someone who actually drinks it”. They then proceeded to describe, with distaste, coffee servers back home who had no taste for what they were serving, and therefore were unable to provide a product they had any personal or emotional stake in. Needless to say, my visitors were unable to derive any satisfaction from that coffee experience. It was a pleasure to provide that for them, but it was also educational for me, because it reinforced a suspicion of mine - reminiscent of the old adage (which I shared with them) to “never trust a skinny chef”. Coffee is food, as I have said before; and if you don’t taste the food you are making, how can you know whether it is any good?
Fortunately, I like coffee, and I have some strong opinions about what makes it good. Because of this, I also have opinions that need to be overcome if I am to sensitively provide service to people with different tastes than mine. I still have trouble with the concept of the raspberry mocha, for example - for me, it seems tantamount to pouring ketchup on a juicy slab of prime rib - but I think I am able to serve one that will satisfy the person who orders it. I can find the good in it - the fleeting aroma of good espresso as it disappears under a flood of syrup; the magical, alchemical intermingling of espresso and chocolate; and, well, I do like raspberries. I could really enjoy drinking some espresso while eating some fresh raspberries and fine dark chocolate. So, that’s the key - using my imagination.
Another instance in which this challenge crops up for me is serving decaffeinated coffee. Coffee that has had the caffeine removed has been altered, and there is just no way around this. Caffeine is part of the intrinsic flavor of coffee just as alcohol is part of the intrinsic flavor of gin. I can’t imagine drinking non-alcoholic gin. Now I have drunk good decaffeinated coffee, and recently; but it is a different beverage, a changed beverage, and as such it is not the one that I prefer. Coffee - and espresso in particular - contains several volatile chemicals in addition to caffeine that are stimulating, a rather complicated mixture of oils, esters, acids, sugars, etc. Some have been found to be vasodilators (i.e., chemicals which cause the capillary vessels to expand, thus increasing blood circulation, giving one that slightly “flushed” feeling), others raising the blood sugar level, some actually helping to release endorphins, and so on. The very act of drinking a hot beverage is in itself stimulating. It’s not the lack of caffeine as stimulant that I am challenged by; rather, it’s the lack of caffeine as a building block of coffee’s complex molecular flavor structure. Everyone knows what it’s like to try to cook from a recipe, get one tiny thing wrong, and have the whole thing go in the trash. Getting the salt and pepper wrong on a plate of eggs can make them completely inedible for me. It’s the same with the caffeine in coffee - without it, the coffee just tastes kind of funny.
However, I think it is to my credit that I have mastered the skill of proffering a beverage which I do not (okay, okay - seldom) drink. So far, I’ve received only positive feedback on the decaffeinated espresso beverages I’ve served, and as for the decaf brew, I never let it sit past the expiration point. I feel confident that I have the ability to craft something that might not please me but may please another, and I consider that an achievement worthy of some degree of pride.
That having been said, I offer to you an example of one of the moments that truly make my job worthwhile: A text message from a hard-to-please customer shortly after serving her a beverage I’ve definitely had to learn to make the way she likes it.
Vibrant Coffee Roasters
2 weeks ago