Sunday, July 5, 2009

Customers: You've Just Got To Love Them

You've just got to love the guy who comes up to you, spreads his hands in that "What world am I in?" shrug, and goes: "I'd just like.....a CUP OF COFFEE." As if you personally had created the entire European cafe culture to vex him. Really, it's a treat to be imbued with such God-like power. Because when I give him exactly what he wants - with reasonableness and calm - perhaps he will come to see that his negative expectations go out before him into the world and create most of what he doesn't want.

But one shouldn't hold one's breath.

1 comment:

  1. I too remember the pint glasses of coffee at the Med on Telegraph. You know, that a good barista (which by the way is such snooty handle) makes the coffee house and the whole experience. Peets must have a fantastic training program, the people seem to sincerely want me to have an enjoyable experience, and they are lovely. The thing is, I buy a half pound, and still get a comp cup. I also get a Peets paper sack, which I can use for the Paper recycling, (which they won't pick up in Berkeley without a sack.) By the way "my" Peets on Shattuck and Kittredge plays Bach and has framed African tapestries on the walls. And the Major D stil is my fave.

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